Voice Agents FAQ

Everything Voice in One Platform.

Is this a voice bot or an actual agent?

An actual agent — same tools as our text agent, chaining several steps in one turn to finish what you asked.

Can people call my agent on a real phone number?

Yes. Attach a number to any Agent and callers reach that agent with all its tools and persona intact.

How many numbers can one agent have?

Up to ten, local or toll-free.

What is included in the subscription?

You can access Abacus AI Agent, Abacus AI Desktop and ChatLLM at $10/month.

Which countries can I get a number in?

US local and toll-free.

Can I control who's allowed to call?

Leave the line open, or require a 4-digit access code. Codes are stored hashed; repeated wrong entries end the call.

Can it transfer a caller to a human?

Not today. Voice Agents handle the conversation end to end. Coming soon.

Can I interrupt it?

Yes, properly. It stops as soon as you speak, discards what you didn't hear, and continues from where you actually are.

Do I get a recording of the call?

You get a full text transcript saved as a normal Abacus conversation, with the caller's number and call duration. Calls aren't recorded as audio. Coming soon.

What languages does it speak?

It responds in the language you speak to it and follows a mid-conversation switch. English is the most thoroughly tested today.

Can it use my company's internal tools?

If you've built them as custom functions or MCP servers, they work over voice with no extra work.

Does it work on mobile?

Yes — the same spoken, interruptible conversation, voice in and voice out.

Can it generate singing or songs?

No — spoken audio and instrumental music only.

How is it billed?

Voice draws on your existing Abacus credits; there's no separate voice plan. Phone numbers show their monthly credit cost before you buy.

Can it call people or send texts?

No. Inbound voice conversations only — no outbound calling, no SMS. Coming soon.

Have Questions?
If you have any questions or feedback, please don't hesitate to reach out to us at support@abacus.ai. Our team is ready to assist you with anything you need, and are always working to improve your experience.
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